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Refund Policy

REFUND POLICY:

Thank you for choosing our Service for your social media profile creation needs. We strive to provide exceptional service and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued, in compliance with Paddle’s refund policy obligations.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

Technical Issues: If you experience technical problems that prevent you from accessing or using our services, and our support team is unable to resolve the issue within a reasonable timeframe.
Service Not as Described: If the service provided does not match the description on our website or in our marketing materials.
Accidental Purchase: If you accidentally purchased a subscription and notify us within 48 hours of the transaction.

2. Subscription Plans

We offers subscription-based services for creating and managing social media profiles. By subscribing, you agree to the terms and conditions outlined in our Terms of Service.

3. Refund Process

Contact Support: Email our support team at info@bilingualsdirect.com with your account details and a detailed description of the issue.
Evaluation: Our team will review your request and may require additional information to assess the situation.
Decision: You will receive a response within 5 business days regarding the outcome of your refund request.

4. Refund Conditions

Refunds are issued at the sole discretion of the Company.
Refunds will be processed using the original payment method.
Refund requests made after 30 days from the purchase date may not be eligible.
Refunds are not available for services rendered as described and without technical issues.

5. security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Changes to this Policy

We may update this Refund Policy from time to time. If we make significant changes, we will provide notice by email or by posting a notice on our website.

If you have any questions or concerns about our policy, please contact us at info@bilingualsdirect.com.

March 22, 2025

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